Haven Hair Studio Policies

Arrival Time
Please arrive 15 minutes before your appointment time. This allows us to start your reservation promptly and gives you time to settle in.

 

Prep for Color & Chemical Services
For any color or chemical services, please arrive with clean, dry hair. This ensures your service performs at its best and helps keep our schedule on track.

 

Cancellation Policy

Your time is valuable, and so is ours. We kindly request a 24-hour notice if you need to cancel your reservation.

Please note that cancellations must be made during business hours (Tuesday–Saturday) via phone call. Emails or voicemails outside business hours do not count as proper cancellation notice.

• Cancellations with less than 24 hours’ notice will result in a 50% charge of your scheduled service.
• No-shows will be charged 100% of the service cost.
• A credit or debit card is required to secure all reservations.

 

Loyalty Program
Don’t forget about our HAVEN Loyalty Program!

• Earn 1 point for every service dollar spent
• Earn 50 points for every referral
• For every 200 points earned, receive $10 off a retail product of your choice

 

Referral Program

The biggest compliment you can give us is a referral! When you refer a new client to HAVEN, both you and your referral will receive $20 off your next service of $75 or more.

 

Lost & Found

We currently have an abundance of jackets and sweaters that have been left behind at the salon. If you’re missing something, please stop in to claim it! Anything unclaimed after this week will be donated.